Frequently asked questions

Are you available 24/7?

Yes! We are providing towing and roadside assistance services 24 hours a day, 7 days a week, including all major holidays.

Do you accept AAA?

No, unfortunately we don't.

How do I know if I need a flatbed or a wheel lift tow truck?

Flatbed tow trucks are able tow cars that can shift the gear to neutral. In case if you are not able to control the gear you will need to use a wheel lift tow truck. For sport, low and all wheel drive cars flat bed is recomended.

What forms of payments do you accept?

We accept all major credit cards, checks and cash.

Are you capable of towing a truck or a bus?

Yes. We provide medium and heavy duty towing services. So we can tow any size of a vehcile.

What is a jump-start?

Car batteries die for several reasons. Reasons range from inherited malfunctioning to simple carelessness of the driver. Headlights or parking lights can be left open by mistake. However, malfunctioning can kick in, and the lights will remain for the whole night. Similarly, a poorly maintained battery will not be able to hold the charge for the considerable amount of time and next time you try to switch the car on will give you nothing but a dead battery. In this case, small drains like memory functions in the car's radio can drain the battery. Loose battery terminals will also hinder the charging process when the vehicle is being driven. Therefore, if the battery is not charged, it will not serve its purpose next time when you try to start the engine. However, in such circumstance, you would have to jump start the car.
Jump-starting a car can be undertaken in a number of ways. Simply pushing the vehicle at a certain pace while transmitting the gear and releasing the clutch, at a certain time, can achieve the purpose. Other ways of jump-starting a car involve the use of jumper cables. These are the electric cables which can be used to build a temporary connection with the car with the dead battery and an external power source which can be a battery of another car. Car with the dead battery and the one with the healthy one should be parked in a way in which an electric connection can be established between the two batteries easily. It should be made sure that ignition of both cars is shut off. Jumper cables have two terminals at both ends. One end of the cable has a red clip and a black one. The red clip should be installed on the positive terminal of a weak battery, and similarly, red clip at the other end should be attached to the positive terminal of the healthy battery. Subsequently, connect one of the black clips on the negative terminal of the charged battery and the last black clip on an unpainted surface of the car with the weaker battery. It should be made sure that this unpainted surface is not near the battery.
After this whole process is completed, car with the healthy should be started and kept this way for a few minutes. Finally, the vehicle with the flat battery should be started. If it does not then it should be made sure that the jumper cable is installed correctly. After the car is started, do not turn it off after a few minutes. Rather drive it around for 30 minutes in order to allow the battery to get charged sufficiently. However, if the car does not start after this battery charging exercise, then it is proven that the battery is not holding the charge and should be replaced accordingly in order to avoid any unfortunate experience.

What is the right way to jump-start a vehicle?

Jump-starting seems like an easy process. However, if the little things are not taken care of, it can prove to be a harmful practice for your car. First of all, read the car's manual. If the fluids of the battery are frozen or if the battery is cracked, jump-starting the vehicle can cause a serious explosion. Some car/battery manufacturers do not allow to jump start the car and doing so would void the warranty. Similarly, some cars need specific and extensive precautions to be taken before the jump start process, e.g., turning the defroster on or removal of the fuse. Such precautions are listed in detail in the car's manual. One should also keep a pair of splash proof goggles which safeguard the eyes in case of any type of minor explosion or if a charge flies out of the battery terminals.
Newer cars have batteries having separate points which can be used to jump-start rather than applying the jumper cable directly on the battery terminals. A jumper cable should be bought and kept in the car at all times in order to bypass the situation where you find your car battery flat. Length of the jumper cable is an important issue. Some people prefer to keep a longer jumper cable so that the car with the good battery is not needed to the part near to the dead battery. However, longer the jumper cables more will be the chance of power loss as the charge will have to travel longer. There is a gauge installed on the cables which reflect their strength. A lower cable implies a thicker cable which means they are stronger. The most of the jump start process is to make sure that the vehicle with the charged battery is of the same voltage as the dead car otherwise, the difference between the two batteries can cause severe damages.
There is a possibility that electric charges can go fly into the air during the jump starting process so it should be made sure that there are not any children around and it is highly recommended that you wear protective gloves at all times. It should be duly kept in mind that once the cables are connected, it is highly advised that none of the metal clips are touched or else it can cause a considerable amount of electric shocks.
When the vehicle with healthy battery is parked facing the dead car, it should be made sure that both of the cars are not touching each other during the whole process. Parking brakes should be applied to both vehicles to prevent any unnecessary movement in either of the vehicle. Similarly, while the jumper cable is being implemented it should be made sure that both of the cars are switched off.
Once the dead car is successfully started, it should be made sure that black clips of the jumper cable are removed first, and they should not come in contact with each other at any time while the jumper cable in connection with the cars.

Vehicle Recovery

Roadside Assistance